Products bought directly from Barley Solution can be returned or exchanged. Product purchased from any global branch, e-branch, e-franchisee, and Independent Distributor — must be directly coordinated to them.
For any items defective or damaged in shipping and all requests for return and exchange, contact the Customer Experience Team via email to barleysolution@gmail.com and provide the details needed to complete the Return and Exchange Form (i.e. a clear video while unboxing or unpacking the package). This is necessary for documentation and investigation. Strictly no video; no return, no exchange and no replacement.
Actual damaged item requested to be replaced must be returned. Strictly no product return, no replacement.
Requests for returns or exchange of item is acceptable within 7 days from the date product is received.
If you believe your package was damaged during transit, (e.g. soaked or drenched, heavily dented, tampered boxes, altered packaging, seal is broken), DO NOT accept the package. Contact us within 24hours upon delivery and submit valid and clear photos or video and we will work with you to quickly resolve the issue.
To cancel or replace orders, we will only replace items with same amount or higher value.
For Merchandise items (e.g. T-shirt, Jackets, Dri-fit, Cap), items must be unworn, unwashed, undamaged, and unused.
Report immediately all or any discoloration issues on Nutraceutical products within the 7-day period for return and exchange approval. Remember to place the item in a dry place that do not exceed 30 degree Celsius and 65% humidity.
We will be replacing your products, however, refunds will be restricted.
No refund and replacements for promotional product.
No adjustments will be made on the account for products with processed tokens.
Any return or exchange due to change of mind or mistake in ordering will not be permitted. Please be reminded that confirmation on orders is asked prior to check out, thus, change of mind is not allowed.
